Shipping policy

📦 Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-volume periods (e.g. sales, holidays), processing times may be slightly longer.
You will receive an email confirmation once your order has been shipped, including a tracking number if applicable.

🚚 Shipping Within Australia

We offer standard and express shipping options Australia-wide via trusted carriers like Australia Post or Sendle for international shipping.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–8 business days	Free & $15
Express Shipping	1–3 business days	$25

Delivery times vary based on your location.
All parcels come with tracking. You’ll receive updates via email once your order ships.

🌍 International Shipping

Yes, we ship worldwide!

Region	Estimated Delivery Time	Cost
New Zealand	5–10 business days	$20
Rest of World	7–21 business days	$35

International shipping costs vary by destination and will be calculated at checkout.
Customs fees or import duties (if applicable) are the responsibility of the customer.

📦 Free Shipping

We offer free standard shipping on all Australian orders over $150.
Keep an eye out for promotions where we may offer free or discounted shipping on select orders.

❗️ Shipping Delays

While we do our best to ensure timely delivery, some factors are outside of our control (e.g. weather events, courier delays, customs clearance).
We are not liable for delivery delays once the order leaves our warehouse, but we will do our best to assist you in tracking and resolving any issues.

📍 Incorrect Addresses

Please double-check your shipping details before placing your order. We are not responsible for delays or losses caused by incorrect or incomplete shipping information.

If you spot an error, contact us ASAP at info@elementsrts.store and we’ll try our best to update it before the order is sent.